TicketGuardian, herein referred to as the Company, will pay you, herein referred to as the Certificate Holder, the benefits described within this policy.


In the event of a covered loss, the Certificate Holder can file a claim via claims.ticketguardian.net or by emailing claims@ticketguardian.net. The Certificate Holder must provide a claim form, invoice (proof of value), and any additional documents requested by the claims agent.


Company will pay non-refundable Ticket Cost, less any refunds, up to the limits specified on your policy.


Coverage goes into effect after 24 hours from the time the tickets are purchased and remains in effect until the start of the event. If the event is within 24 hours, the coverage is effective immediately. The coverage provided only applies to the original date and time of the event at the time of purchase. *


The coverage has a limit of $2,500 for each certificate issued. Coverage is issued on a per-ticket basis.


If for any reason you are not able to attend the event, you will be reimbursed the full purchase price less the cost paid for this coverage.


Coverage is not available under this certificate for any of the following:

Event cancellation by the venue or promoter, unlawful acts committed by the Certificate Holder or their Family Members (covered or not), government intervention or regulation, Terrorism, war, acts of war, Epidemic, Pandemic, pollution, threat of pollutant release, civil unrest, civil disorder, natural disasters.

Rescheduled events fall under the event cancellation clause; coverage only applies to the original date and time of the event. *

Ticket Resale, Ticket Scalpers, Ticket Brokers, or other individuals and/or companies buying tickets in bulk are excluded from the coverage outlined herein, unless written authorization to do so has been specifically provided by TicketGuardian and it’s underwriters prior to the purchase of the tickets. .

No claim can be made by any ticket scalper, broker, or individual the tickets are sold to. Coverage is non-transferrable.

Coverage will not pay the difference for any promo code, specials, sales made by the venue should the ticket price be reduced after the purchase, or the ticket holder failed to enter a promo code.


The Certificate Holder provides incorrect data or facts to Company.

The Certificate Holder uses the tickets for the event.

The Certificate Holder gives, sells, or trades the tickets to another party.

If the original date of the event is cancelled for any reason.

If the tickets are purchased by a Ticket Broker, Ticket Scalper, Ticket Reseller, or any like/similar individual and/or company, unless written authorization to do so has been specifically provided by TicketGuardian and its underwriters prior to the purchase of the tickets. 


Covered Peril must occur during the Coverage Period and be reported no later than seventy-two (72) hours after the date of the event.

No suit, action or proceedings for the recovery of any claim under this coverage shall be sustainable in any court of law or entity unless the respective action is commenced within twelve (12) months after discovery by the covered of the issue giving rise to the claim, provided however, that said time limitation is invalid by state law where this coverage is issued. In that case and such claim shall be void.

No authority is granted to any agent or person to alter, waive, modify, or make representations on any provisions of this Certificate.

Any covered loss will be promptly paid to the Certificate Holder or their Assignee upon completion of an executed claim.

Coverage will void upon discovery that the Certificate Holder misrepresented or concealed any material facts or circumstances, false accounts with or without the intent to deceive, relating to the claim filed, be it prior or following the covered peril.

The Certificate Holder agrees to take any and all actions possible to minimize additional loss from any covered peril.

Upon payment for covered peril, the underwriters shall be subrogated to all the rights of the Certificate Holder. The Certificate Holder specifically covenants and agrees to aid the Company in all manners possible to aid in securing the reimbursement of said covered peril. In the event the covered peril is a result of fraudulent activity from an employee of the covered venue/event or cause of covered peril, the Certificate Holder will take action against the carrier and not hold Company responsible for claims associated with said activity.

Upon settlement of a claim, the Company assumes all rights to the full or remaining value of the ticket. The Certificate Holder is required, upon request of Company, to surrender ticket to Company. In the event the Certificate Holder uses tickets to attend event, the Certificate Holder must reimburse the Company the amount paid in full for their claim immediately.

This agreement is between the Company and the Certificate Holder. This paragraph sets forth the terms and conditions which apply to the use by you of the Company intellectual property and any other subscription product or service offered for sale by the Company and/or its affiliates. The right to use any product or service offered by Company is personal to you and is not transferable to any other person or entity.

Company reserves the right to make changes to the Company’s sites, policies, and these terms at any time without notice.


This Certificate shall be construed and interpreted in accordance with the laws of the State of California.

The parties agree that any and all claims or disputes arising out of the Certificate or performance of the Certificate shall be brought in Los Angeles County.

The Certificate Holder agrees to INDEMNIFY AND HOLD HARMLESS Company and its underwriters from any loss, liability, damage, or costs, including court costs and attorney fees that they may incur due to misreading, misunderstanding, and not following the coverage requirements as per this Company Certificate or as endorsed


Coverage Period: Time during which payment for occurrence of covered peril is available, beginning on the effective date, the date ticket with coverage was purchased, and ending on the termination date, the start time and date of the event that the coverage was originally purchased for.

Epidemic: A widespread occurrence of an infectious disease in a community at a particular time.

Family Member: Spouse, child, spouse’s child, daughter-in-law, son-in-law, brother, sister, mother, father, grandparents, grandchild, step-brother, step-sister, step-parents, parents-in-law, brother-in-law, sister-inlaw, aunt, uncle, niece, nephew, guardian, ward.

Felonious Assault: Intent to commit a serious crime, felony done with evil heart or purpose; malicious; wicked or villainous.

Pandemic: An epidemic of infectious disease that has spread through human populations across a large region, multiple continents, or even worldwide.

Refund: Repayment of the sum or portion of money paid.

Ticket Broker: Offering the resale of tickets through a brokering service.

Ticket Cost: The total paid for the ticket including tax, shipping and service fees.

Ticket Resale: The act of reselling tickets for admission to events.

Ticket Scalper: An unauthorized ticket speculator who buys tickets to an event and resells them at inflated prices.

Terrorism: Use of violence and threats to intimidate or coerce, especially for political, religious, ethnic purposes causing destruction of property, injury, or death.

Company: TicketGuardian and its agents.

Certificate Holder: All persons listed on the Certificate.

California Residents: We are doing business in California as TicketGuardian