TicketGuardian Claim Submission:

What you will need to file a claim IN THE FORM BELOW:

  1. Policy Information (found on our policy email as seen on the right which is in your inbox from "no-reply@ticketguardian.net") 

  2. Upload Ticket Purchase Receipt/Invoice from original ticket purchase (not actual ticket with QR code but receipt showing what you paid etc.)

  3. Claim Reason:
    • Upload Supporting Documentation for claim reason(s) based on the Terms & Conditions of your Policy if the Policy ID Starts with "TGSD" or "TGRD" (Ex: Doctors Note, Work Travel Schedule and Receipt, Jury Summons, Police Report, Train or Airline Delay printout, etc.)  
    • Explanation of Circumstance causing claim for all policies


Note:  All fields marked with an asterisk (*) are required, and all other fields are optional but recommended to process your claim as quickly and accurately as possible.


By clicking "Submit Claim" you certify that all information on this claim is accurate and truthful under Federal Law and under penalty of perjury. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000 (18 USC 1001). In addition, a civil penalty of up to $5,000, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).

Sample Policy Email Send on Date of Purchase:

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"Hi!  I am one of the Claim's Specialists and will be helping you through the filing process.  We understand that it is already a bummer that you cannot make your event, so will try to make this process as seamless as possible for you!  With that said, we do have to collect certain pieces of information for legal reasons and to be fair to everyone across the board so bear with us and click "Start your Claim Process" to the left to get started!